Terms of Service

1. About Brrd

Brrd is an online marketplace connecting travellers ("Guests") with verified storage locations and short-stay providers ("Hosts") across Kenya. Brrd acts as an intermediary and is not itself a storage or accommodation provider.

2. Eligibility

• You must be at least 18 years old to use Brrd.
• You must provide accurate registration information.
• One account per person. Sharing accounts is not permitted.
• Brrd reserves the right to suspend accounts that violate these terms.

3. Bookings

• All bookings are subject to availability. Storage and instant-book stays are confirmed as soon as payment succeeds; other stays are confirmed by the host within 1 hour.
• A booking is confirmed only after successful payment via M-Pesa.
• You will receive a QR code upon confirmed payment. This QR code is your proof of booking.
• Bookings are non-transferable and may not be resold.
• Brrd reserves the right to cancel bookings in cases of suspected fraud, force majeure, or host unavailability, with a full refund.

4. Payments

• All prices are quoted in Kenyan Shillings (KES) and are inclusive of applicable taxes.
• Payments are processed via M-Pesa through IntaSend. A Brrd service fee is included in the total displayed at checkout.
• Brrd does not store M-Pesa PINs or payment credentials.
• In the event of a payment failure, no booking is created. Please reattempt or contact support.

5. Cancellations & Refunds

Our cancellation policy is described in full on our Cancellation Policy page. In summary:

• Free cancellation up to 2 hours before your booking start time — full refund.
• Cancellation within 2 hours of start time — 50% refund.
• No-show or cancellation after start time — no refund.
• Refunds are processed to your M-Pesa account within 3–5 business days.

6. Guest Responsibilities

• You are responsible for the contents of any items stored.
• Do not store prohibited items including: illegal substances, hazardous materials, perishable foods, live animals, or firearms.
• You must collect your items by the agreed pick-up time. You can extend a booking in the app at any time before it ends. After a 15-minute grace period, late collection is charged at the listing's hourly rate for each hour or part-hour. Items left uncollected for 30 days after the booking ends are treated as abandoned; we will contact you before disposing of them in line with Kenyan law.
• Treat hosts and their properties with respect. Damage or misconduct may result in account suspension and liability for costs.

7. Host Responsibilities

• Hosts must maintain an accurate listing description and pricing.
• Hosts must be present or designate a representative during agreed check-in windows.
• Hosts list short stays only. Luggage storage is operated directly by Brrd in Brrd Nests.
• Properties must be clean, safe and as described, and meet Brrd's host standards.

8. Brrd Protection & Liability

Luggage stored in a Brrd Nest is covered by the Brrd Protected guarantee, up to KES 50,000 per booking (see Brrd Protected). Coverage is subject to the category limits and exclusions described there. Short stays are not covered by Brrd Protected.

Brrd is not liable for: consequential or indirect losses; loss of revenue or profits; losses arising from items outside coverage limits; or events outside our reasonable control (force majeure).

For items stored in a Brrd Nest, our total liability for any claim is the Brrd Protected limit of KES 50,000 per booking. For all other claims, our total liability shall not exceed the amount paid for the booking in question.

9. Intellectual Property

All content on the Brrd platform — including logos, copy, design, and software — is owned by or licensed to Brrd. You may not reproduce, distribute, or create derivative works without our written consent.

10. Prohibited Conduct

• Creating fake reviews or ratings.
• Using the platform for any unlawful purpose.
• Attempting to bypass our payment system or contact hosts/guests off-platform to avoid fees.
• Scraping, hacking, or reverse-engineering any part of the platform.

11. Dispute Resolution

If a dispute arises between a Guest and Host, contact our support team at support@brrd.co.ke within 48 hours of the incident. Brrd will act as mediator and our decision, based on available evidence, will be final.

Disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya, under Kenyan law.

12. Amendments

We may update these Terms at any time. We will notify you of material changes via email or in-app notice at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance.

13. Contact

For questions about these Terms, email legal@brrd.co.ke.