Safety at Brrd
Your safety — and the safety of your belongings — is built into every step of the Brrd experience. Here is what we do to keep things secure.
Host Verification
Every host on Brrd goes through a multi-step verification process before their listing goes live:
- Government-issued ID verification (National ID or Passport).
- Physical address confirmation.
- In-person or video inspection of the storage location by the Brrd team.
- Background check via the DCI Kenya database for individual hosts.
Hosts who fail to maintain our standards are immediately suspended.
Location Safety Standards
All storage locations must meet the following minimum requirements:
- CCTV coverage of all storage areas, operational 24/7.
- Secure, lockable storage area — padlocks, cages, or locked rooms.
- Weather protection — items must be stored indoors or under cover.
- Fire extinguisher on site.
- Accessible during the agreed booking hours.
Brrd Protected
Every storage booking is backed by our Brrd Protected guarantee. Items stored in a Brrd Nest are covered against theft and accidental damage for up to KES 50,000 per booking. Short stays are not covered by Brrd Protected. Full details are on our Brrd Protected page.
Emergency Support
- 24/7 support line: +254 700 000 000 (launching soon)
- In-app emergency reporting — tap "Report an Issue" on any active booking.
- Email support at support@brrd.co.ke — we respond within 2 hours during business hours.
Tips for a Safe Booking
- Always check the host's rating and reviews before booking.
- Take photos of your items before drop-off.
- Do not store irreplaceable items (passports, original documents, heirlooms) without additional personal insurance.
- Collect your items before the booking end time to avoid late fees.
- Report any concerns immediately via the app — do not handle disputes directly.